Terms of Service

1. Acceptance of Terms

By accessing or using Persay (“Service”), you agree to these Terms of Service (“Terms”). If you disagree with any part, you may not use the Service.

These Terms apply to all users, whether accessing the Service via mobile app, web, or any other means.

2. Description of Service

Persay provides a secure, end-to-end encrypted communication platform for service professionals and their clients. Features include:

• Encrypted messaging
• Secure file sharing
• Login credential storage (vault)
• Client portal access

We may modify, suspend, or discontinue features at any time with reasonable notice.

3. Account Registration

3.1 Eligibility

You must be at least 16 years old and capable of forming binding contracts. By creating an account, you represent that you meet these requirements.

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your password
• All activity under your account
• Notifying us immediately of unauthorized access
• Using a strong, unique password
• Enabling two-factor authentication (recommended)

3.3 Account Information

You must provide accurate, current information. Keep your account details updated. Providing false information may result in account termination.

4. Acceptable Use

4.1 Permitted Use

Persay is designed for lawful, professional client communication. Use it to securely share information with clients, collaborate on projects, and manage client relationships.

4.2 Prohibited Use

You may NOT use Persay to:

• ✗ Violate any laws or regulations
• ✗ Infringe on intellectual property rights
• ✗ Transmit malware, viruses, or harmful code
• ✗ Harass, threaten, or abuse others
• ✗ Impersonate others or misrepresent affiliation
• ✗ Spam or send unsolicited communications
• ✗ Attempt to hack, breach, or compromise security
• ✗ Reverse engineer or decompile the software
• ✗ Resell or redistribute the Service
• ✗ Use automated systems to access the Service (except authorized API use)
• ✗ Store or share illegal content
• ✗ Coordinate illegal activities

4.3 Professional Use

If you’re subject to professional regulations (medical, legal, financial), you remain responsible for compliance with your profession’s standards. Persay provides tools; you must use them in accordance with your professional obligations.

5. Your Content and Data

5.1 Your Ownership

You retain all rights to content you upload, store, or transmit through Persay (“Your Content”). We claim no ownership over Your Content.

5.2 License to Operate Service

You grant us a limited license to store and transmit Your Content solely to provide the Service. Because of end-to-end encryption, we cannot access Your Content’s contents.

5.3 Responsibility for Content

You are solely responsible for:

• The legality of Your Content
• Ensuring you have rights to share Your Content
• Any consequences from sharing Your Content
• Backing up Your Content

5.4 Backup Responsibility

6. Payments and Billing

6.1 Subscription Plans

Persay offers various subscription tiers. Pricing is available on our website. You agree to pay all fees associated with your chosen plan.

6.2 Billing

• Subscriptions renew automatically unless canceled
• You authorize automatic charges to your payment method
• Failed payments may result in service suspension
• Price changes will be announced 30 days in advance

6.3 Refunds

Refunds are handled on a case-by-case basis. Contact support within 30 days if you believe you’re entitled to a refund. We’ll work with you in good faith.

6.4 Cancellation

Cancel your subscription anytime through account settings. You’ll retain access until the end of your billing period. No pro-rated refunds for partial months.

7. Service Availability

We strive for 99.9% uptime but cannot guarantee uninterrupted service. Maintenance, updates, or technical issues may cause temporary unavailability. We’re not liable for losses from service interruptions.

8. Privacy and Data Protection

Your privacy is critical. Our Privacy Policy explains how we handle data. Key points:

• End-to-end encryption means we cannot read Your Content
• We collect minimal information necessary to operate
• We don’t sell your data or train AI on your content
• You control your data completely

9. Intellectual Property

9.1 Our Rights

Persay and all related trademarks, logos, software, and content are owned by us or our licensors. You may not copy, modify, distribute, or create derivative works without permission.

9.2 Feedback

If you provide feedback, suggestions, or ideas, we may use them without obligation or compensation to you.

10. Disclaimers and Limitations

10.1 “As Is” Service

10.2 Limitation of Liability

10.3 Your Risks

You acknowledge:

• No system is perfectly secure
• You’re responsible for evaluating if Persay meets your compliance needs
• Lost encryption keys = lost data (we cannot recover it)
• You should maintain independent backups of critical information

11. Indemnification

You agree to indemnify and hold Persay harmless from claims, damages, losses, and expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any laws or third-party rights
• Your Content

12. Termination

12.1 By You

Cancel your account anytime through settings. We’ll delete your data according to our Privacy Policy (within 30 days, except legally required retention).

12.2 By Us

We may suspend or terminate your account if:

• You violate these Terms
• Your account is used for illegal activities
• Payment fails repeatedly
• Your behavior threatens the Service or other users

We’ll provide notice when possible, but may terminate immediately for serious violations.

12.3 Effect of Termination

Upon termination, you lose access to the Service. Download your data before canceling—we’re not obligated to provide it after termination.

13. Disputes and Governing Law

13.1 Governing Law

These Terms are governed by the laws of Delaware, United States, without regard to conflict of law provisions.

13.2 Dispute Resolution

Before filing a lawsuit, contact us to resolve disputes informally. Many issues can be resolved through good faith discussion.

13.3 Jurisdiction

You consent to the exclusive jurisdiction of courts in Delaware for any legal proceedings.

14. Changes to Terms

We may update these Terms occasionally. Material changes will be announced via email and in-app notification at least 30 days before taking effect. Continued use after changes constitutes acceptance.

If you disagree with changes, cancel your account before they take effect.

15. General Provisions

15.1 Entire Agreement

These Terms and our Privacy Policy constitute the entire agreement between you and Persay.

15.2 Severability

If any provision is found unenforceable, the remaining provisions remain in effect.

15.3 Waiver

Our failure to enforce any right doesn’t waive that right.

15.4 Assignment

You may not transfer your rights under these Terms. We may assign our rights to a successor or affiliate.

16. Contact Us

Questions about these Terms? Contact us:

• Email: legal@persay.app
• Support: support@persay.app